Help › Help & troubleshooting
Troubleshooting
Here are the messages Pocket Creator can show, sorted by area. For each one you'll find what's behind it and what you can do. Messages are quoted in German as they appear in the app, with a translation.
The Pocket Creator app is currently available in German only. Buttons and labels appear here exactly as in the app, in German, with an English translation in brackets.
Creating images
| Message | Meaning and fix |
|---|---|
| “Dein Kontingent für diesen Monat ist aufgebraucht.” (Your quota for this month is used up.) | All images for the current 30-day period are used. Wait for the reset (date under Einstellungen → Dein Plan) or change plans. See Plans and subscription. |
| “Du hast dein monatliches Limit erreicht (…/… Beiträge).” (You've reached your monthly limit.) | As above; the numbers show your usage. |
| “Bild nicht erstellt – … verstößt gegen die Inhaltsrichtlinien … Dir wurde nichts berechnet.” (Image not created, it breaks the content guidelines, you weren't charged.) | The topic or your photo was rejected by image generation. Rephrase the idea or use a different photo. The image has been refunded. |
| “Bei der Erstellung ist etwas schiefgelaufen.” / card “Etwas ist schiefgelaufen” (Something went wrong.) | A technical error. The image has been refunded. Start the post again via Erstellen. |
| “Gerade ausgelastet. Bitte in einigen Minuten erneut versuchen.” (Busy right now.) | Many requests at once. Wait a few minutes. |
| “Zu viele Anfragen. Bitte warte kurz.” (Too many requests.) | You started several things very quickly. Wait a moment, then continue. |
| “Dein Foto konnte nicht hochgeladen werden — der Post wird ohne Foto erstellt.” (Your photo couldn't be uploaded.) | The upload failed, usually because of the connection. If you don't like the result, start your own idea with the photo again. |
| “Das hat leider nicht geklappt” (That didn't work) on style suggestions | Tap Nochmal versuchen (Try again). Failed loads don't count. |
Pro features
| Message | Meaning and fix |
|---|---|
| “Nur mit Pro” / “Gezieltes Neu-Generieren ist ab dem Pro-Plan verfügbar.” (Pro only.) | Regenerating images is available from Pro. |
| “Caption neu generieren ist ab dem Pro-Plan verfügbar.” | The free plan includes 3 caption rewrites per month. After that, from Pro. |
| “Bilderreihe ist ab Pro verfügbar” (Carousel is available from Pro) | Carousels come with Pro. See Carousel. |
| “Automatisches Posten ist in deinem Plan nicht enthalten.” (Automatic posting isn't included in your plan.) | Scheduling and automatic posting come with Pro. Posting yourself works on every plan. |
Instagram and posting
| Message | Meaning and fix |
|---|---|
| “Verbindung fehlgeschlagen” (Connection failed) | The Instagram sign-in didn't complete. Check your internet, then connect again. |
| “Professionelles Konto benötigt” (Professional account required) | Automatic posting only works with Business or Creator accounts. Switch in the Instagram app and tap Neu verbinden (Reconnect) in Pocket Creator. |
| “Planen fehlgeschlagen.” (Scheduling failed.) | Try again. If that doesn't help, reconnect Instagram. |
| “Beitrag konnte nicht veröffentlicht werden” (Post couldn't be published) | Pocket Creator tried several times. Open the post in the calendar and tap Jetzt auf Instagram posten. |
| Status “Fehler” (error) in the calendar | Instagram rejected the post, for example because the connection expired. Einstellungen → Neu verbinden, then post again. |
| “Instagram ist nicht installiert. Das Bild liegt jetzt in deinen Fotos.” (Instagram isn't installed.) | Install the Instagram app or use the image from your Photos elsewhere. The caption is already copied. |
| “Instagram konnte nicht getrennt werden.” (Instagram couldn't be disconnected.) | Wait a moment and try again. |
Plan, subscription and account
| Message | Meaning and fix |
|---|---|
| “Wochenplan konnte nicht erstellt werden.” (The weekly plan couldn't be created.) | Tap Woche planen again. Planning is free. |
| “Neuer Vorschlag fehlgeschlagen.” (New suggestion failed.) | Tap the arrow icon again. |
| “Kein Abo gefunden” (No subscription found) | Apple found no subscription when restoring. Check that you're signed in with the Apple ID you bought with. |
| “Konto konnte nicht gelöscht werden.” (Account couldn't be deleted.) | Check your internet and try again. If it still fails, email us with your device ID. |
| “Keine Verbindung. Bitte check dein Internet …” (No connection.) | Your iPhone is offline. Check Wi-Fi or mobile data. |
Still not working?
Contact us via Einstellungen → Kontakt, category “Fehler melden” (report a bug), ideally with a screenshot. See Contact and support.
Related
Contact and supportReport a bug, send a suggestion, ask a question: right in the app or by email.Plans, limits and subscriptionFree, Pro, Max and Enterprise compared. Switching, cancelling, restoring and redeeming codes.Post and schedule on InstagramConnect Instagram, pick a day and time, and Pocket Creator publishes automatically. Or post yourself.
Still have questions? Message us in the app under Settings → Contact, or by email.
Send an emailLast checked on October 10, 2026